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As a result, more providers can compete, particularly smaller businesses. Chief Executive message 2. DSA will ensure its estate is fit for purpose in terms of buildings, facilities and amenities, is efficiently run and aligned to customer and business needs. Supporting delivery of our plan 6. The end of finds Driving Standards Agency DSA leaner, fitter, smarter and in good shape to deliver on some of the changes coming up over the next 2 years. DSA will continue to regulate approved driving instructors ADIs who deliver paid car driver training, to ensure minimum standards and the overall integrity of the industry. Increasingly, we will make new resources available online as well.

This will ensure that DSA continues to meet the needs of our customers. Initiatives are focussed on both estates and travel emissions and are outlined in the carbon management section above. Activities with significant risk are assessed, controlled and reviewed as necessary. Internal health and safety assurance is monitored through a regime of auditing and inspections undertaken by health and safety teams and external professionals such as Crown Fire Inspectors. Fees for statutory services are expected to remain at current levels throughout , with the agency seeking efficiencies to meet the costs of service developments and to counteract the inflationary pressures on costs.

Bills currently before Parliament with potential links to transport safety.

We support these with a range of popular products to prepare for tests, and for all drivers and riders to maintain their skills, busines and understanding for life.

Any change to fees is likely to impact in at the earliest. Our staff will contribute by helping people to use our digital services but will continue to contact and guide those who have never been online.

vosa business plan 2013-14

UK uses cookies to make the site simpler. We are required to meet financial objectives set by HM Treasury, which include recovering full costs of services provided, including a rate of return on capital employed of 3.

vosa business plan 2013-14

Research The government is committed to evidence-based policy development. Work is also continuing to develop an iterative, agile approach to IT voea management. Expenditure is routinely monitored and managed throughout the year to ensure it remains appropriate for the level of throughput. The most pressing will be implementing the outcomes of the Motoring Services Strategy consultation which closed in March and is likely to have a major impact on DSA.


Improvements in electronic storage including a move to new servers with much greater functionality will enable a shift away from reliance on hard copies. For motorcycle testing we expect a slight reduction in demand following a small surge inprior to the EU 3rd Directive that came into force on 19 January but then a return to the steady growth experienced since This includes making sure we deal with concerns and complaints promptly and thoroughly.

Driving Standards Agency business plan, 2013 to 2015

Skip to main content. DSA will ensure its estate is fit for purpose in terms of buildings, facilities busineess amenities, is efficiently run and aligned to customer and business needs. We will continue to refresh our existing operational assets to ensure that we meet health buziness safety requirements and provide our customers with a positive experience when visiting our driving test centres; this will also include a number of sustainability projects which will help reduce carbon.

We expect to award our call off contract in April Some of the other ideas being discussed as part of the Motoring Services Strategy are fewer 20113-14, more working with partners, sharing resources with public and private sector organisations and maximising the delivery of digital services to motorists to reduce costs and improve service.

vosa business plan 2013-14

Find out more about cookies or hide this message. The team is leading on the increased take up of service by electronic channels and will continue to work closely with our customers to continuously improve and update these services.

This is about establishing a more transparent and robust system 0213-14 monitoring the performance of the Highways Agency leading to a more effective 2013-114 road network for all road users.

We will continue to manage attendance and support managers in progressing cases effectively and in a timely fashion, in accordance with policy, procedures and employment law.


As a result, more providers can compete, particularly smaller businesses. In particular, we will focus on identifying interventions that will help make young drivers safer.

We will continue our work with trainers to improve the standard of training provided by motorcycle trainers, in line with the national riding standards and the national driver and rider training standards, whilst fulfilling our regulatory responsibilities fairly and consistently. Where IT services were previously delivered by a single main contractor, services in onwards will be supported by a range of contracts, meeting the requirements of the government ICT strategy.

Is this page useful? DSA also aims to be the first point of call for trusted, easily available information on driving and riding standards in Great Britain. At DSA we know our personal and business customers want better access, more choice, faster response times and top class service. We will continue to respond to reviews and other feedback and carry out research to improve the range and quality of resources. We plan to complete consultation on our proposals to modernise the driver training industry in Inwe will evaluate the operation of the scheme, to ensure that the contract is refreshed in the most appropriate manner.

DSA continues to implement best practice and support central initiatives where possible.

Executive Agencies (Business Plans ) | PACTS

This will ensure that DSA continues to meet the needs of our customers. The transport of dangerous goods is regulated in order to prevent and limit the effect of, as far as possible, accidents. Offer the very best public service we can — one that is reliable, cost-effective, adaptable and efficient.