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You are commenting using your Twitter account. Kepner Tregoe Method , 4. You are commenting using your WordPress. As an immediate action we can ensure Mr. Although it is offered as an unbiased decision matrix, somebody has to decide the relative importance of the objectives, the probability of occurrence of adverse reactions and the relative significance of each of these reactions. This site uses cookies. In , he received an honorary LL.

I have used it all the time along my career as a manager of organizations, with extreme success. For example, why would the screen be blank? To find out more, including how to control cookies, see here: Another consists in comparing the situation under investigation with past situations stored in case libraries, using case-based reasoning tools. For aircraft accident analyses, for example, the conclusions of the investigation and the root causes that are identified must be backed up by documented evidence. If so implement the solution, then test the problem again under the same conditions, does the issue still occur?

Without delving in the idiosyncrasies of specific problems, several general conditions can make RCA more difficult than it may appear at first sight. This is a rational model that is well respected in business management circles.

Kepner Tregoe Method

I appreciate how you step through a problem and provide a clear example of how the methodology works. Problems occur in any given organization.

I have used it all the time along my career as a manager of organizations, with extreme success. Working within a Team is expected with the Kepner Tregoe method however it does lack the explicit steps of Six Sigma or the Global 8 Discipline methodologies, this can be an advantage or disadvantage depending on the problem you are addressing. This situation analysis provides an insight into necessity, priority and urgency of the various tasks.


Fixing this problem ought to prevent the whole sequence of events recurring. You have entered an incorrect email address! It can be very useful where there are many potential options to consider as well as many possible unwanted effects. So the idea is not to find a perfect solution but rather the best possible choice, based on actually achieving the outcome with minimal negative consequences. It’s difficult to believe that there won’t be any bias in there whatsoever!

As a tool for identifying problems, as a tool for taking better decisions.

See Wikipedia’s guide to writing better articles for suggestions. All workshop attendees will receive the Kepner-Tregoe Tablet App and access to online post-workshop learning support tools coaching videos, tips, tricks, worksheets, and more with a My KT membership. Here potential future problems are anticipated and preventative actions are developed what will the result be.

One way to trace down root causes consists in using hierarchical clustering and data-mining solutions such as graph-theory-based data mining.

Benjamin Tregoe – Wikipedia

The real root cause could be a design issue if there is no filter to prevent the metal scrap getting into the system. Take control of your support processes and customer problems by empowering your organization with the best-of-breed training and improvement services from the world’s leading problem-solving company.

Thus when one demonstrates confirmation bias, one is formally or informally collecting data and then subsequently observing and experimenting with that data in such a way that favors a preconceived notion that may or may not have motivation. It is marketed as a way to make unbiased decisions in that it is said to limit conscious and unconscious biases that draw attention away from the outcome.


An important aspect of Kepner Tregoe decision making is the assessment and tregow of risk.

kepner tregoe problem solving wiki

This series of lines should connect all of the dots on the zolving. As a bonus we already have the answer to several of these questions after building our Problem Definition in Step 1 but the IS and IS NOT method allows us to explore these even further.

In the domains of health and safetyRCA is routinely used in medicine diagnosisepidemiology e. You are commenting using your WordPress. This method advocates a rational and systematic approach to analysing a problem without jumping to conclusions or making assumptions based on past experience.

Root cause analysis

For example, why would the screen be blank? To find out more, including how to control cookies, see here: Zero Defects ZD May 21, The founders Charles Kepner and Benjamin Tregoe developed a rational working kwpner in the s in which they researched and identified the troubleshooting skills of people.

Walk away ready to immediately apply these new skills back on-the-job.

kepner tregoe problem solving wiki

Consider the winning option against each negative consequence and suggest a plan of action to minimize the adverse effects. By using this site, you agree to the Terms of Use and Privacy Policy. Experience tells kepnre that the majority of problems are due to a recent change, particularly for existing systems that have been working for some time without issues.